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Recovering Recordings

Mindtapgrp
Newcomer
Newcomer

‎2021-12-27 09:06 AM

Hello Zoomies,

 

 I recently recorded a zoom call and can't find or recover the recording. Can someone assist with this issue?

 

Thanks

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3 REPLIES 3

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-27 09:47 AM

Hi @Mindtapgrp! Was it a cloud or local recording? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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Mindtapgrp
Newcomer
Newcomer
In response to Bri

‎2021-12-27 12:58 PM

It was the cloud recording.

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Bigshout
Community Champion | Employee
Community Champion | Employee

‎2022-01-05 03:21 AM

Hi Mindtapgrp, if you cannot see the recording within the portal, you will need to raise a ticket with Zoom Support, They will have access to your account once you provide permission and can then search the back end for the recording. 

Options to contact support can be found via this link https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

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