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  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

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Where do I enter my Cell number to have my phone ring?

Skylimit
Newcomer
Newcomer

‎2024-02-28 05:50 PM

Upon completion of setting up my new Zoom Phone number online and on my mobile app- it appears I can make calls and texts no problem. My inbound calls, however, do not ring to my cell phone. Call forwarding is off, my cell phone volume is loud, and I have the correct time zone.

 

Did I miss where I'm supposed to enter in my actual cell phone somewhere in set up? Why won't it ring to my phone so I know I'm getting a call? I have 1 Zoom Phone number license for the $15/mo. 

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2 REPLIES 2

crissyd
Zoom Employee
Zoom Employee

‎2024-02-29 09:18 AM

@Skylimit Please check this video that can help you configure your Call Handling settings

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Skylimit
Newcomer
Newcomer

‎2024-02-29 09:38 AM

Thank you! I had my friend test my phone number too soon after set-up so it didn't ring to my phone and instead went to voicemail. It is working now.