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Received SMS Autoreply or Forwarding

squinnOAPS
Newcomer
Newcomer

‎2023-08-09 01:42 PM - edited ‎2023-08-09 02:14 PM

Hi! One of our Zoom Phone users is going on extended leave and wants to set up something like an SMS autoresponder or to have any received texts forwarded to another user.

 

It looks like existing Support articles around this question are only related to call queues, which is not relevant.

 

Does anyone have suggestions or workarounds for getting something like this done? 

 

Thanks!

 

Edit: 

I'm considering assigning the user's number to an AutoReceptionist group during their leave and allowing the coverage-providing user to respond to SMS that way.

I assume this will make it harder for the leaving user to track call/text history upon their return when I reassign their number. I'm hoping to lessen the impact by adding their account as a non-responding member of the AutoReceptionist group.

 

Any concerns or issues with this possible workaround? 

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