I'm not clear on licenses needed for an office phone system on zoom

[mdayoub]

3 employees.

All 3 with cell phones. Outbound phone calls from cell phones to have the main number's caller ID. Inbound calls on main number need to ring all 3 cell phones (unless they've marked DND). 

All 3 with desk phones. An additional desk phone in a conference room. (Poly) all 4 desk phones should ring on inbound calls and must be able to make outbound calls that have the main number's caller ID.

2 lines (so 2 concurrent phone calls can happen on PSTN).

I already got a calling plan. (We're low volume, so pay-as-you-go.)

Thanks in advance, but hey doesn't it seem like Zoom should have a page that helps you cost out your system? I'll write one once I figure out the rules and Zoom can buy it because it'll be so darn useful.

[sachinzoom · Accepted solution]

Hi, Welcome to zoom.

Please see my responses below:

All 3 with cell phones. Outbound phone calls from cell phones to have the main number's caller ID. 

SS: Yes you can choose Outbound caller ids for all 3 cellphone numbers as the Main AR's number. They should all be assigned a  Zoom phone license since at a time you can run Zoom phone on any one cell phone, one desktop and one tablet. See KB for details:

https://support.zoom.us/hc/en-us/articles/12099759104269-Enabling-Select-Outbound-Caller-ID-Zoom-Pho...

 Inbound calls on main number need to ring all 3 cell phones (unless they've marked DND). 

SS: Yes in addition to calls ringing directly on your Zoom phone, each user can also setup under Call handling to ring their cellphones as well:

Please follow this KB:

https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings

All 3 with desk phones. An additional desk phone in a conference room. (Poly) all 4 desk phones should ring on inbound calls and must be able to make outbound calls that have the main number's caller ID.

SS: To a user, you can assign 3 Desk phones, who can share outbound caller ids. 

Now if you have licensed each user ( assigned calling plans ), each user can be made part of the Main number's inbound calls ( Auto Receptionist). And one desk phone can be assigned to each. Additionally, one user can be assigned two phones ( one at their desk and one in conference room )

2 lines (so 2 concurrent phone calls can happen on PSTN).

SS: 

Yes you should be able to make two concurrent calls to PSTN and conference them. See this article:

https://support.zoom.us/hc/en-us/articles/6101450490765-Using-Zoom-Phone-conference-call

Thanks in advance, but hey doesn't it seem like Zoom should have a page that helps you cost out your system? I'll write one once I figure out the rules and Zoom can buy it because it'll be so darn useful.

SS: Please use this link below

https://zoom.us/pricing/zoom-phone

If you need deeper costing model, you will need to reach out to your Zoom Account executive

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.