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watching a recording

2old
Newcomer
Newcomer

‎2021-10-28 05:26 AM

I try to open a link to a recording but all I get is "you have not enabled cloud recording (200). What does it mean and what am I to do with it? 

 

Greetings

2old 😉 

0 Likes
2 REPLIES 2

Susan5
Explorer
Explorer

‎2021-10-28 07:00 AM

Hi 2old- 

By chance do you have 2 zoom accounts? I noticed that if I got an email from zoom that a recording was ready and clicked on the host link to the recording, if I was not signed into the same zoom account that I used to create that meeting, I got the same response. Once  signed into zoom with the host account, it opened for me. 

My apologies if this is zero helpful- there are so many variables to these zoom issues we have. 

best-susan

 

GreenMeeting_ca
Participant
Participant

‎2021-10-28 08:47 AM

Hi 2old -

 

Try logging into your account - and going to Admin > Users - make sure your paid features are added to the appropriate account.

 

There's also a decent info page about controlling cloud recordings here:

 

https://support.zoom.us/hc/en-us/articles/360060231472

 

Hope that helps.

Cheers,
George
GreenMeeting.ca