video box not showing when screen is off

[erinshah]

I host meetings each week. In the last week, I have noticed that if someone has their screen off, there is no longer a black tile with their name showing. I can only tell if someone has joined my meeting when I look at the bottom toggle bar.

Is there a way to ensure that the boxes for participants are visible to myself as the presenter EVEN if they have their screen off?
Thank you

[Ray_Harwood]

Hi, @erinshah.

Sounds to me like you have disabled the “Show/hide participants who have their video turned off”.  See the section in this Zoom Support document for guidance:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063672#h_7fbf4fed-9ea2-44ed-83d4-... 

[erinshah]

Thank you! I just found that option this week. Appreciate the reply