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Zoom AI Companion2023-04-27 09:40 AM
Hello,
I tried reinstalling ZOOM on my MACBOOK but it would not allow me to download. I can link into zoom from my IPAD but not my MACBOOK.
Any suggestions?
2023-04-27 10:03 AM
Hi @rvanderjagt, thank you for your contribution to the Zoom Community!
In some cases, this problem may be caused by the specific hardware/ network related issues of your Mac device. Please check what kind of processor you are using. You can find the details by clicking on the Apple logo and then > about this Mac.
If your device has M1 Silicone chip, you will need to uninstall your current Zoom application and install a special Zoom client from our Download Center.
This chip was first introduced in new Mac devices in late 2020.
(zoom.us/download😞
If you've already tried this, I would recommend uninstalling the Zoom application using our specific Zoom Uninstall file per the instructions below:
Open Finder -> Applications and right-click Zoom.us.
From here, select "Show package contents":
Next, open Contents -> Frameworks:
Lastly, launch the ZoomUninstaller file on your device:
Doing so should uninstall the Zoom application from your device. When this had been accomplished, please browse back to our Download Center at zoom.us/download and install the correct Zoom Client for Meetings for your Mac device.
Download the M1 client version if on a Mac with an M1 chip.
NOTE: For users running Zoom on a Mac device with the M1 chip, they may need to download/install the Rosetta app in order for to resolve this issue. For instructions, please see the article from Apple Support:
https://support.apple.com/en-us/HT211861
Once you've completed the above, please let me know your results and I will be happy to investigate further as needed.
If you are not using M1 Silicon chips please do manual uninstall-reinstall Zoom in your device.
For your reference: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom
I hope this helps!
Carla,
Zoom Community Team