transcript deleted when going computer went into hibernation mode

[bnpeters1]

I recorded a Zoom meeting and while it was being processed the computer entered the hibernation mode.    Now it has completely disappeared.  All there is is an Excel file with the title.

[Bri · Accepted solution]

Hi @bnpeters1! Have you checked to see if this recording appears in your Zoom web portal? https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

[Bri · Accepted solution]

Hi @bnpeters1! Have you checked to see if this recording appears in your Zoom web portal? https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

[bnpeters1 · Accepted solution]

I went to my Zoom home page and it wasn't there.  However a day later I discovered every thing had been saved at the location I had specified  earlier.  My guess is that the process of converting to JPEG continued after I logged of Zoom .  Thanks for your suggestion.