help me solve the mystery of the vanishing downloads

[danielachase]

Salient Details

• I am the admin of my account
• On Friday, I assigned a co-host to a recorded meeting and then left the meeting due to illness
• Subsequent to the meeting, I received the customary email notification that the cloud recording was available
• I've attempted numerous times to download the recording (which now shows a total of 20 downloads) but the download is not in my local storage

What's gone wrong and how do I solve the problem?

Daniela