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technical support tickets keep getting closed and marked as solved instantly

ruigol
Newcomer
Newcomer

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem with this kind of system????

My issue is that a meeting recording keeps crashing while trying to convert it. I've tried all the troubleshooting steps to no avail, reporting the issue doesnt seem to be a thing and neither does getting any support. Not impressed at all. Won't be surprised if this post gets deleted too.

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @ruigol.

 

What type of account do you have, Basic or Licensed?


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !