cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

speaker output not working on test on windows 11, new laptop

grampa
Newcomer
Newcomer

I have a new laptop, with windows 11. My first attempt at Zoom on this laptop and I can't get sound out of the speaker output test.  Input is ok, I can hear things my end ok. I have followed all the suggested moves on both chat line and on line you tube, but no luck. I have also had a chat line with Microsoft who found no problem with the laptop. I also have contacted the tech support of the laptop who found no problem with the laptop. The problem is with Zoom but I can't get to speak to someone to explain the problem. Does anyone have any idea of what else I can try? I have looked at results in the community here but no-one seems to have had any success, or suggestions that would help me with my problem. 

The strange thing is I can get the test sound by disabling access but then I can't get the input sound. 

4 REPLIES 4

wensterwenz
Newcomer
Newcomer

i've got the same issue! have you been able to resolve this?

wensterwenz
Newcomer
Newcomer

it seems it's just the Test doesn't work but when I had a meeting, the sound was fine, so it must be a bug.

Thank you, I will try next zoom meeting, but will have a second device handy just in case.

DJKA
Newcomer
Newcomer

I'm having the same problem, but it seems to only happen with the speaker test in the Settings dialog. If I click New Meeting, then click Test Speaker and Microphone, that test works fine. It appears to be a bug in the Settings dialog.