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remote control access

Eims23
Newcomer
Newcomer

‎2023-01-30 08:59 AM

when I give remote control access the client can move the mouse but clicking is unresponsive, can anyone advise?

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1 REPLY 1

newl
Community Champion | Customer
Community Champion | Customer

‎2023-01-30 09:28 AM

HI @Eims23 ,

 

If you are using MacOS you will need to make sure and give Zoom access in the Accessibility tab in the Privacy and Security preferences of your Mac. 

 

Here is a support article that will provide more info.

 

 

Granting macOS permissions for the Zoom client

https://support.zoom.us/hc/en-us/articles/360016688031

 

Hope this helps!

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