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recordings

thejaka
Newcomer
Newcomer

‎2022-03-01 06:05 AM

error of playing recording

Preview file
203 KB
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2 REPLIES 2

J-Zoom-ATL
Zoom Employee
Zoom Employee

‎2022-03-01 07:49 AM

@thejaka If you are receiving this error message, the recording plan may have expired. Please contact your account admin or the host who shared the recording. 

If this is your account, please reach out to our billing team via document: https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-03-01 07:50 AM

Hi @thejaka you will need to re-purchase and subscribe to a pro plan type or higher to have access to your cloud recordings. 

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Zoom Community Moderator
he/him/his

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