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recording is timestamped and a folder is created but the folder is empty.


I have recorded meetings with closed captions before using ICloud many times. But as of late, the folder that is timestamped for the meeting is there, but either the file is empty or it just doesn't show up. I thought that all Zoom meetings are automatically filed to the Cloud but I can't find it anywhere. Where else could I look? And is it gone completely?


Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @director3.


Sorry, you are mistaken, unfortunately. Zoom Meetings are only recorded if you either start the recording manually or set the Meeting to Automatically Record to the Cloud.


Some AI and Transcription features may temporarily record to the cloud until the post-session processing is complete, but the recordings are not retained. 

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