pixelated slides when screen sharing

[alice2411]

Hello, 

i have an issue when i screen share powerpoint presentations. the first slide I show is fine, but after clicking on, the slides appear to get stuck and become patchy and pixelated. 

i have tried:

uninstalling and installing the zoom app

restarting my laptop

restarting my internet connection

sharing with the 'optimal view' clicked and unclicked in full screen and non-full screen mode.

happens when I am in my own meeting and when I am in others meetings.

nothing seems to help! any suggestions please? i have a Macbook Pro.

thank you in advance

[Will_W]

This just started happening for me, too.  I've used presenter view with screen sharing many times before without an issue.  Were you able to find a fix? 

[alice2411]

Hi! Yes I was! I went onto my settings in the app, share screen,  advanced settings and selected the screen capture mode and changed it back to “previous operating systems” and it did the trick 

[Will_W]

Excellent!  Worked for me, too.  Thanks so much!