Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2021-08-18
07:22 AM
- last edited on
2022-03-25
10:05 AM
by
Bri
2021-08-19 10:29 AM
Hello @jeffroth
This is caused when in your Video settings both Original Ratio and Touch Up My Appearance are both selected. The solution is to uncheck the Touch up my Appearance and then recheck it, then quit Zoom and relaunch it.
Thank you.
2021-08-19 09:33 PM
Also, please could you try the below setting and see if that helps:
Log in to Zoom client --> Home --> Settings --> Video setting --> unchecked the "original ratio" from the video settings of your zoom client app --> Quit the app --> Reopen again.
If you still see the issue, please could you confirm the OS and the zoom client version you are using?
Regards,
Ekta