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launch failure

jdavid
Newcomer
Newcomer

Hi All, 

Zoom "crashes" when I attempt to launch from my laptop- I can log oin- change settings etc. When starting a meeting I'm redirected to a blue screen saying my device needs to shut down and information needs to be gathered- Then my lap top restarts. Any suggestion?

2 REPLIES 2

igorn
Community Champion | Employee
Community Champion | Employee

Hello!

 

The first thing to try in this scenario would be to do a Clean Uninstall and Reinstall.  You can find the clean uninstall tool at the following link:  Clean Zoom 

 

Once completed, please reinstall the Zoom client.

 

 

If this was helpful, please click Accept as Solution below!

I want get go back to zoom and my computer. kick out  this week. from berthalomas