difficulty for some attendees to get on

[Evyn]

Hello, we recently held a zoom conference with 35 people who attended, but 7 could not get on. One received this comment: "The host requires authentication on the commercial Zoom platform to join this meeting. Please log in with a commercial Zoom account to join."  what does this mean, and what did I do wrong?

[AelyxShephard]

I also am having this issue - I try to sign onto the Zoom meeting for my class for college and I get the same message... 

Well I have Zoom and I have the Software version of it and the Website Version of it... but what is this Commercial Version of it I need to participate in my online courses!?

If anyone answers you, or you figure out an answer, please reach out to *********** and hook up an answer pretty please.

[EK3]

I am experiencing this issue as well...was not able to get into an educational forum as a result

[Raven47]

I have the same issue with one guest I invited to my zoom meeting.  Did you find a solution.

[Raven47]

I have the same issue with one guest I invited to my zoom meeting.  Did anyone find a solution?

[Raven47]

I have the same issue with one guest I invited to my zoom meeting.  Did you find a solution?

[Cheungtw]

I held a webinar today and had the same issue, anyone figured that out yet ?

[Burton]

We are having this same issue on an ongoing basis.

[Lgaff]

Hi Evyn, I am having the same problem with some of the attendees to a meeting receiving the same message, while others have no issues accessing the meeting via the link. Has anyone managed to resolve this issue yet? Very frustrating...

[Lgaff]

Hi all, some progress with this issue. It turns out that the attendees that could not join the meeting using the link had not logged in and updated their Zoom account in a while. Once they did this they were able to join using the link as usual. 

I hope this helps.

[WW23]

Was this issue ever resolved, Evyn?