cant find cloud re

directionSMQRS · ‎2023-02-08

Hello, is there a reason that last night's recording does not appear in my recording list?

It was a yoga class, duration of 1h30, and yet still it does not appear 24h after.

It was supposed to be automatically recorded on the cloud. And it hasn't.

Where can I find this? It is very frustrating... Thank you.

david-vola · ‎2023-02-09

in your zoom account / account management / recording management, it doesn't appear? or is it in processing status?

Also try to see if the recording was done locally directly on your computer. (If you open the zoom application and click on your profile picture / settings / select recording and you will see the path where the recordings are stored locally)

If no luck, open ticket directly to zoom support, attached link: Open ticket.

Best regards,

Please mark if this solution helped you so that other colleagues can find it!

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