cannot remove passcode for meetings admin/owner issue

[c_a_wills]

I am owner of my account. There is no admin listed. I should be the admin.  The use is basically for family. and a few small business meetings.  PROBLEM: I cannot remove the need for a meeting passcode. It says admni locked.

Really?

Last year I cancelled my nearly decade old account bc i could not change or remove admins and users could not enter meeting. I am on a monthly account now bc I wanted to see if the back office had improved before I commit to annual.  If this is not resolved, I'm out again. There are other choices to meet our video conferencing needs. I will be sure to broadcast this issue, though, if not resolved.

[Mbutton11]

having the same issue

[MGSR]

Hello there!

I'm sorry for the late response. First, assign yourself as an admin, and then you can adjust the meeting security settings and remove the passcode for the meetings.

To add a role with privileges so that others can add roles:

1. Sign in to the Zoom web portal as the account owner.
2. In the navigation menu, click User Management then Roles.
3. Click Add Role.
4. Specify a name and description for the role, then click Add.
5. Click the checkbox in the Edit column for Role Management.
   Note: This enables users in this role to create and manage user roles so that the Owner is not the only person who can perform this task. You can also click additional checkboxes if you want users in this role to see or edit additional pages.
6. Scroll to the bottom of the page and click Save Changes to return to the Role Management page.
7. At the top of the page, click Back to Roles to return the main Role Management page.
8. Click Edit to the right of the role.
9. Click the Role Members tab.
10. Click Add Members.
11. Enter the email address of the user (if adding multiple, add a comma between email addresses, to separate them).
12. Click Add.

Note: The Role Management role can also be added to an existing role, like Admin for example. 

If you need further assistance, please let us know.

[Kenergizer_]

This totally does not work for me!! I am beyond frustrated.
Please refer to this video I just made:  https://vimeo.com/1005327386/42a9e6090d?share=copy

Thank-you so much for your assistance!!