can't connect to any meetings

[marygrant]

I'm unable to connect to zoom meetins.  I'm told you must update to the latest version of zoom.  Please contact your IT Team to update.  I'm the owner/admin.  I don't have a check update on my user profile.  How do I update?

[Eve4]

I'm having the same problem as you do. I've been trying to find out how to contact the support center but have yet to be successful.

[Canty]

I have the same problem and have spent the morning trying to find a solution but failed. 

[CarlaA]

Hi @marygrant @Eve4 @Canty , thank you for contributing to the Zoom Community! 

I'm sorry that you are experiencing errors connecting to Zoom. Please follow these steps carefully, I believe they will help to resolve this asap. 

1. Completely uninstall the Zoom app from your device

• To uninstall Zoom on a Mac: 
  • 1. From your desktop, go to your Finder and then select Applications.
    2. Right-click on zoom.us then click Show package contents.
    3. Open the Contents folder then Frameworks.
    4. Double-click on ZoomUninstaller and wait for the uninstallation to complete.
• To uninstall Zoom on Windows: 
  • 1. Download and run CleanZoom.
    Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.

2. Restart your computer (very important)

3. Download Zoom at zoom.us/download

Note: For Macs with Apple Silicon chips, click here to download

Please let me know if this helps! 

Carla,
Zoom Community Team