blurred FOREGROUND—how can I fix this? | Community
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Newcomer
faustus
Newcomer
February 6, 2022
Question

blurred FOREGROUND—how can I fix this?

  • February 6, 2022
  • 3 replies
  • 97 views

A couple days ago, all of a sudden, my FOREGROUND started blurring. The background is completely crisp. It's just me. Now I show up in meetings with my face completely blurred. It's a problem. 

 

I've checked that Zoom is up to date. I've checked that the filter is set to "none." I've checked that the camera lens is clean. I'm on a Mac running Monterey 12.1.

 

I've attached a photo of what this looks like.

 

Any ideas about how I can fix this?

    3 replies

    R
    Community Manager
    rn-zm
    Community Manager
    February 11, 2022

    Hey @faustus if you open up like photo booth and set to see if the 'blurriness' is still there? If it is, maybe your camera. If not, try uninstalling Zoom and reinstalling. 

    S
    Newcomer
    ssseason7
    Newcomer
    March 27, 2024

    I am struggling with my zoom camera is blurring my face along with my background.  I have restarted, updated, and checked my advance video settings with no fix.  

     

    Please help. 

    A
    Newcomer
    Atelierele_CNV
    Newcomer
    March 13, 2023

    I have something even worse. My face is like a spot on the screen. Like blurred background efect is reversed.

    Zoom app is updated too.

    And it happens at random moments.

    If I turn off and on my video I get a good image for some time. 

    R
    Community Manager
    rn-zm
    Community Manager
    March 13, 2023

    Hey @Atelierele_CNV do you mind checking your Zoom client settings to double-check whether the following settings are either enabled or disabled? 

     

    Zoom Client Settings > Video > Advanced 

     

    If any are selected, do you mind sharing what settings are enabled? If any of the following were enabled, suggest disabling as some of these settings count on hardware acceleration which dependent on your systems specs and could affect how your Zoom client is running. 

    A
    Newcomer
    Atelierele_CNV
    Newcomer
    March 14, 2023

    Hi @RN52_2 . Indeed I have enabled all options you mention here. I'll disable all of them to see what happens. Please note that this happened only since few weeks ago.

    Here you have a screenshot with my settings.

    I'll let you know the results.

      R
      Community Manager
      rn-zm
      Community Manager
      March 14, 2023

      @Atelierele_CNV thanks - and noted! Try disabling de-noise, noticed some users have experienced video complications with this enabled. If that doesn't help attempt to disable all hardware acceleration for video send, receive, and processing. 

      B
      Newcomer
      blue71
      Newcomer
      March 27, 2024

      Hi @blue71 to confirm the current experience you're having. is the Blurred Background Feature also blurring your face when you use it? Keep in mind that the blurred background feature is considered an Image only without a green screen.

       

      The effectiveness of how well your device works without a green screen for a virtual background is dependent on a few factors such as your camera, camera placement, lighting, and processings of your hardware; thus, the virtual background without a green screen can recognize you within the camera frame and "virtually" place that selected background around you.

       

      Having said that, you can try using the virtual background feature without a green screen with another camera to see if you have better luck, or you can uninstall Zoom, reinstall Zoom, and re-test.


      So it's not the OS or zoom.  My last resort is to replace my laptop. Now blur or any other option is working!

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