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black screen

Adiez
Newcomer
Newcomer

‎2022-01-07 05:09 PM

Since a few weeks ago, sometimes during a meeting my display becomes black, I can't write, use the cursor or see anything but I still can keep talking with the other person and I believe he can still see me. The only solution is turn my computer off and on again and start a new meeting. At the beginning I thought the problem was in my computer but I normally use differents platforms as Zoom, Skype and others and I only have trouble with Zoom. 

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-01-12 01:42 PM

Hi @Adiez! Does this only happen when you're sharing your screen? Also, what device are you using for your meetings? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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Cateshay
Newcomer
Newcomer
In response to Bri

‎2022-03-16 12:43 PM

Hi Bri,

I'm having the same problem. I'm using a MacBook Pro 10.13.16 (OS High Sierra)...I guess the other person got tiered of waiting for an answer....