Zoom screen share shuts down PC

[miklaci]

Hi everyone,

Please help to explain this. I'm working from home by accessing the Company's hosted desktop through the Citrix Workspace app (v 23.3.0.55). Yesterday I have upgraded the Zoom Citrix HDX Media Plugin on my PC to version 5.14.0.23370 and I am have Zoom Version: 15.14.0 (23370) VDI installed on the Company virtual desktop. Since the upgrade whenever somebody starts sharing their screen during a meeting my PC goes instant power off. It is like pulling out the power plug. I can initiate a screenshare without any issues, but if others do it, PC goes off. I have uninstalled and reinstalled all the above listed apps and plugins and upgraded the graphics card driver as well, but the issue still persists. Thanks for any insight upfront.

[tomcody]

hi Miklaci:  I have same problem;  did you find a solution?