Zoom recording is missing

[Obibeta]

Hi!
Last Tuesday I recorded a 2 hours meeting.  I have never received an email after and when I checked this morning to see if it's still processing, it's not even listed. I know I clicked Record, 

It's not on my computer in the Zoom folder, nor is it showing up in my account. 

Can zoom support please?  I really need it for work.
thank you

[jdott16]

Hello   @Obibeta 

Please review the following documentation to assist with this issue: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550

If this does not work, 

I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us. I hope this helps and please make sure to mark the solution as accepted if this information is what you needed. 

Thank you,

Jake