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Zoom is crashing (not responding) after a while, 5.8.0 update

HubertSz1
Newcomer
Newcomer

Hello there!
I'm having issues with 5.8.0 update (or latest NVidia drivers for my gtx 1060 6GB)

Since today, I'm having crashes and "freezings" on Zoom, and they are pretty random. What I have did is disabling every option that is hardware acceleration from Advanced Video tab, and it seems to be fixing my issues by far. But is there a chance you can guys take a look into it and eventually release a hotfix update for that kind of issue?

4 REPLIES 4

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @HubertSz1 

 

I would recommend ensuring you are running the 64-bit version on Zoom:

 

https://zoom.us/client/5.8.0.1324/ZoomInstaller.exe?archType=x64

 

See if this helps.

 

Rupert 

Already tried before your respond, nope, it doesnt help.

alowell
Newcomer
Newcomer

5.8 caused all sorts of issues for me, I had to downgrade. to 5.7.7

Hi - how do I downgrade.  I am having all sorts of challenges with this latest update?  It's terrible.

Thank you,