Zoom iOS app badge icons not clearing

[creeed]

Is anyone else having constant trouble with the app badge icons in the Zoom app for iOS? Previously I was having weird issues where me sending another user a chat via my computer would generate a badge icon on my zoom app on my phone. That is still happening but now I have the added annoying problem of the badge icons not clearing. I have a badge of 1 even if I have read all my chats. I can make it go away by marking a message as unread and then reading it but as soon as I get another message, the badge is back and doesn’t go away. Anyone else having this issue? I think it started around the time I upgraded to iOS 18.

Speaking of iOS 18, why in the world hasn’t Zoom updated their app icon to support dark mode like every other app maker has? Really makes it seem like the devs don’t know what they are doing. 

[RonMTS]

I don't have any advice to add but am having the same problem. Mine started after doing the IOS upgrade as well. I'm still hoping for an update to fix it.

[mjb2024]

I don't have a fix as I am having the same issue. It happened with a previous version, went away with an update, but is back again after recent IOS update. I reported an issue through the app. hoping for a fix soon.

[Darthgon]

Im getting the same problem. Have to close and reopen zoom for the icon notifications to clear

[creeed]

Yes, fully closing and reopening the app resolves it for me as well until i receive a new message (or sometimes even send one from my pc which also triggers an unread badge on my phone.) It's really crazy an app this day and age is having trouble with unread badges when AOL Instant Messenger had it figured out in 1997.

[Darthgon]

Yes, I have exactly the same issue.

[Darthgon]

It worked for me!!!!!!

[creeed]

What worked for you? Do you mean just clearing the notification once or for good? We all know how to clear them but they keep coming back after subsequent messages.

[Darthgon]

I turned off the notifications on one group (in my pc), close the app, open the app, the closed it again and then turn it on again on the pc. Apparently now is working on the IOS one. magic?

[MGSR]

Hello community members,

I'm sorry for the inconvenience.

Our technical team has acknowledged this issue and is actively working on a solution.

We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

For now, thank you for your patience and understanding.

[creeed]

Thank you for the update.

[CarlaA]

Hi everyone! Thank you for your patience on this issue. Can you please try upgrading to the latest version in the Apple app store and try again?

Let me know if that does it! Thank you! 

[creeed]

I am on the latest version (6.3.1 (20932)) and it still seems to be happening for me. Perhaps even more now. It is happening with every message I receive. 

[KyleR2]

On 6.3.1 (20932) and issue is still present. 

[Aptlee]

Latest upgrade, same problem with badge

[Aaroths]

Same problem here

[creeed]

Problem is still happening on the latest update (6.3.5 (21266)) as well. Just about every message causes a stuck badge. It’s crazy this has been happening for so long. 

[MGSR]

Hello Community Members,

We apologize for the inconvenience.

We wanted to provide you with an update regarding the current issue. Our engineering team is actively working on resolving the situation, and are making every effort to address it as quickly as possible.

We understand the impact this may have, and we sincerely appreciate your patience during this time. Rest assured, we will provide further information as soon as we have an update.

Thank you for your continued understanding.

[FortyWMike]

This is still happening as of 2/4/25.  Closing app works until you get a new call or message

[Law_Guy]

Just wanted to let you know that it’s still occurring.  And it’s quite random, too.  One unread; two unread; etc. 

My fellow team members also experience this on their iOS devices. 

Thanks!

[creeed]

Likewise. It is still happening for me as well on iOS with app version 6.3.6 (21566).

[frichardson]

same problem here.  What a pain.  Force close app then restart clears the issue but I find myself doing it multiple times a day.

[MGSR]

Hello Community Members,

Thank you for your patience and understanding. 

Please try the below steps to see if this can solve your problem:

1. Please login on a desktop Zoom client, select any channel, click right key to get below menu, click Notifications → Check ‘No count displayed’, and then → recheck ‘Count unread messages'.

2. Kill the iOS Zoom app and then relaunch the Zoom app (the badge number will be resynced by server) to see if the issue could be solved.

Let us know if this helps or if you need further assistance. 

[KyleR2]

I have followed these steps and I will update you in a few days on whether or not this solves the issue. Thanks. 

[Law_Guy]

Hello!

The fix did not work. 

My iOS app is still showing one unread, but everything was definitely read. 

Thanks!

[creeed]

This did not fix it for me. It does clear the notifications but they return as soon as I get new messages.

[KyleR2]

This did not resolve the issue - it is still happening after following these steps. 

[DrMattFranz]

This does not permanently fix the issue for me either.  Force closing the mobile app and reopening does. However that is temporary. I use dark mode as well on the latest app and latest iOS version and patch. 

[Darthgon]

k, I'll do that, but do we need to re-enable count unread messages later?

[creeed]

Force ending the zoom app always fixes the issue in that instance. But it will happen again as soon as someone sends a couple new messages. This is kind of hard to test since killing zoom already resets it. Unless you mean doing this could permanently fix it in which case I will let you know as I just did it. 

[kevinmitnik_45]

It sounds like a frustrating issue with badge icons and iOS 18 compatibility. I’ve seen similar complaints about Zoom’s app not supporting dark mode, which could be causing these bugs.

[Darthgon]

Unfortunately, I spoke too soon, it keeps failing most of the time, but not every time as it did before.Unfortunately, I spoke too soon, it keeps failing most of the time, but not every time as it did before.It has not been fixed. 

[MGSR]

Hello Community Members,

Thank you for the feedback about the advised fix. 

We will continue to work on the issue, and we'll provide more information as soon as we have an update.

For now, thank you for your patience. 

[creeed]

It's really something that this has been an ongoing issue for so long. It makes me think it's not even really being worked on seriously. Not sure why that would be though as it is such a glaring bug and seemingly happens to everyone I speak to about it. That's hundreds of people just in my organization. Can you confirm this issue has been replicated by Zoom developers and they are actively addressing it? Can you provide a version number or release date that will contain a fix for this? I see other fixes listed in upcoming releases that are fixing things that don't seem nearly as important as a problem like this.

[creeed]

This issue of the badge icons seems to be a lot better for me since the last update. I can't say for sure it is resolved yet but i haven't noticed the problem in a couple of days now. Fingers crossed.