Zoom deleted my cloud recording before conversion.

[ecase2]

Has anyone ever encountered this problem?

I recorded a meeting to the cloud, just as I do regularly. My meeting history confirmed that specific meeting was indeed recorded to the cloud. It was taking an extra long time to convert and become available, so I contacted zoom tech support. I am working on a 13" MacBook Pro, using Zoom Workplace Version: 6.3.11 (50104).

When tech support responded to my query, they said: "We have looked into the meeting logs of the provided meeting ID, upon investigation, we noticed that the recording is already permanently deleted."

WHAT.

I did not take this action, and the file was never made available to me. It's not in my trash folder, so there is no recovering it.

I am extremely frustrated.

[ExpertswhoJohn]

Hi @ecase2 

I am sorry for your experience.

I have run events and recordings almost every day for the past seven years and have only had one recording fail. Nothing is perfect, and it is rare, but it does happen. If your recordings are very precious to you, I recommend you do a separate local backup recording.
All the best

John

Boom with Lord Zoom - YouTube