Zoom client upgrade fails

[Roypetel]

Hi all

I'm attempting to upgrade the Zoom Workplace client on my laptop, and for some reason the system is missing original .msi file required uninstalling the "old" client. (6.0.37634).
tried locating it via Zoom downloads page, but couldn't find an archive for old versions..

Anyone knows where I can get the specific installer for this version?

[Calvo · Accepted solution]

I think your version should be 6.0.3.37634 if not change the link accordingly!

this should be the correct one:

https://cdn.zoom.us/prod/6.0.3.37634/ZoomInstallerFull.msi

I dont know why zoom is making this so hard...

cheers!Please like and subscribe :D:D...

[Calvo · Accepted solution]

Hi @Roypetel 

just add at the end "?archType=x64" > https://zoom.us/client/6.0.3.37634/ZoomInstallerFull.msi?archType=x64 and you shoud get the 64bit version, let me know if it works and please like and accept the solution.
Cheers!

[Calvo]

Hi

you should find the desired MSI installer here:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060407
I hope this hepls, please like and accept as solution if so;)
Cheers!

[Roypetel]

this is the current .msi - I need the old one...

[Calvo]

For older Versions please visit:
https://zoom-us-zoom.en.uptodown.com/windows/versions
https://zoom.en.uptodown.com/mac/versions

Cheers!

[Roypetel]

I need the .msi, not the .exe

[Calvo · Accepted solution]

I think your version should be 6.0.3.37634 if not change the link accordingly!

this should be the correct one:

https://cdn.zoom.us/prod/6.0.3.37634/ZoomInstallerFull.msi

I dont know why zoom is making this so hard...

cheers!Please like and subscribe :D:D...

[Roypetel]

Any change to the link breaks it completely...

Can you point me to the 64 bit version?

[Calvo · Accepted solution]

Hi @Roypetel 

just add at the end "?archType=x64" > https://zoom.us/client/6.0.3.37634/ZoomInstallerFull.msi?archType=x64 and you shoud get the 64bit version, let me know if it works and please like and accept the solution.
Cheers!

[Roypetel]

still hitting the same error ("not a valid installation file")

[Calvo]

• MSI (64-bit)
  https://zoom.us/client/<version number>/ZoomInstallerFull.msi?archType=x64

   For example, if you need 6.0.3.37634 MSI installer, you can download this link below.

  https://zoom.us/client/6.0.3.37634/ZoomInstallerFull.msi?archType=x64

  I would suggest to check this link: 

  https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060407

  https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061222

[Calvo]

In the past there was an zoomclean app to make sure that everything from zoom client will be deleted, but this isn´t existing anymore..If you still have issues with that, it would be better go open a case but as mentioned in my last post this are the information receive by the support.

cheers

[Roypetel · Accepted solution]

Solved! 🙂
Contacted support, and it turns out that finding the correct installer is not enough - you also need to rename the file to "temp.msi" for the system to use it.

[Calvo]

Greate job mate! Thanks for the update!
Cheers!