Zoom client issue - Mouse input hang-up to UBS when meeting starts program

[Marvin-Yang]

Dear all,

Please refer to below as problem symptom when occurring the defect.
We having an issue where my mouse input stops for my entire computer and I need to plug in my mouse again when I start a Zoom meeting. After 10-20 seconds or hang-up mouse input stops again and only fix I've found so far is this method. This doesn't occur with any other software. I am thinking this has to do with some setting related to mouse control, but I haven't found anything online about this yet.

Please see below step.
1. Plug in the wireless USB keyboard/mouse?
2. It is worked well.
3. Execute ZOOM software. And then show login in window.
At this time, wireless USB keyboard/mouse does not work. Other function is worked well. Only wireless USB keyboard/mouse has problem.
If I unplug wireless USB dongle and plug it again, wireless USB keyboard/mouse is worked well. But, If I execute ZOOM software again, issue is duplicated again.
This issue is duplicated some wireless USB keyboard/mouse.?
But, If I connect wireless USB keyboard/mouse to motherboard USB port directly, it is no problem.

This symptom is happening to apply KVM swith board.

Chipset information
KVM swith board chipset : ASIX Chipset AX68002
Problem mouse IC chipset : A582

So, please check it find a solution about this issue.

We are looking forward to hearing from you soon.

Thanks,
Best regards,
Marvin Yang.

[abartlett]

I have exactly the same issue.

• KVM with wireless mouse plugged in.
• Whenever I start a Zoom meeting my mouse stops responding.
• I have to unplug the wireless receiver dongle and plug it back in for it to start working again.

However, once it is working again it doesn't drop out again for me (unlike the problem you're experiencing).

This only started happening for me sometime in the last 2-3 months.

I'm pursuing an idea based on the power management settings for the mouse/USB controller possibly being the cause with the computer triggering the 'Allow the computer to turn off this device to save power. option.

I'll post here if I make any progress.

[abartlett]

An update: my 6-ish months of this problem have ended and Zoom now does not cut-off my mouse anymore.

Unfortunately I can't give any guidance on what has fixed it other than to say it was NOT anything to do with power management settings as I didn't make any changes. I suspect there's been a Zoom client update made by my employer but I'm not able to confirm this. It might be worth checking with your IT dept (if you have one) to see if there are any patches to apply to Zoom.
Good luck to everyone else in getting your problems resolved.

[zoomonopoly]

I have the same problem x 1 month.  Seems to have started with latest zoom update.  When I open the zoom launcher I get a beep sound and a message that my computer does not recognize a usb port (the port that the mouse is connected to), and my mouse freezes.  I have to unplug the mouse usb and replug it in to the computer, at which time I get another beep signaling it is recognized, and the mouse works again.  Does zoom have product support to help with unsolved problems?    

[AoiSeirei]

Hi Any fixes for this? I am using a wired mouse and it also happens to me everytime I launch zoom. whether via the app or via direct invite link

[rice0378]

I am not sure, if anyone has truly solved the mouse problem with Zoom, yet, so I figure that I would provide me own situation, for more data. 
zoom will freeze my Delux Ergo mouse (2.4 G USB; M618Plus), regardless of whether I open Zoom via the app, or access the zoom session via my university Canvas page or Google Calendar. Unplugging and plugging the USB back in does not work (I don’t even get the disconnect/reconnecting sounds that you normally get). I have to restart the computer to fix it, which is not ideal. This mouse used to have no issues, until about this Fall, when some updates to the App occurred. Even my IT career fiancé can’t seem to figure out why the program is doing it. He’s tried everything. 

I should say that, this is the newest model of this mouse and the model or 2, prior to that, I was using and had worked fine too, but encounters the same issue with Zoom. 
So, I’ve had to often switch to a little cheap Logi tech mouse, for the day, which is not great for my wrist, but it will work, when my good ergo mouse is disabled. 
Maybe knowing something about each of these mice may help pinpoint to somewhere where this issue may lie. 
beyond that, I really wish we could just go back to the version that didn’t disable the mice. 
Thanks. 

[zoomonopoly]

Well, it looks like Zoom dumps off all their product support onto the users -- because that's how they roll.  It would be great if there was more competition in the online meeting marketplace.  A monopoly is bad for everyone -- it makes the company lazy because they have no motivation to improve and it makes consumers get stuck with poorly performing products.  

[ccrenchaw]

I am experiencing the same issue for the last several days and at first, didn't realize the issue only occurred when I was on zoom. I use a Logitech MX Master 2S wireless mouse. I would be great if Zoom would respond with a solution or workaround  --- I literally find myself stuck with mic open and then my dogs start barking and I'm unable to mute; my shortcut commands don't seem to work anymore either. Just great... 

[lraeper]

The issue persists until now. I've been experiencing this the past few months, I'm using the MX master series Mouse + Keyboard, these are fairly high-end devices, both of which are wireless, and both stop working as soon as I join a meeting. As a result I've had to buy wired backup mouse and keyboard which is not practical!

[Marvin-Yang]

There may be two type problems.
1. Mouse problem
2. Software Issues

If you suspect a software problem, please install it for each version and review it.

[Hoots]

I am having the same issue in 2025. Has anyone been able to contact customer support to get this resolved? I tried to call, but my plan does not include support.

Does Zoom have a community manager?  

[MGSR]

Hello @Hoots,

Welcome to the Zoom Community! We're glad to have you here.

Please try the troubleshooting steps below:

1. Check the Physical Connection

• For Wired Mice:

  • Ensure the USB cable is securely plugged into the computer.

  • Try connecting the mouse to a different USB port to rule out issues with the current port.

  • Check the cable for any visible damage.

• For Wireless Mice:

  • Ensure the receiver is properly connected to the computer.

  • Check the mouse batteries (if applicable) and replace them if necessary.

  • Re-pair the mouse with the receiver (for Bluetooth or wireless models).

2. Test the Mouse on Another Computer

• If possible, test the mouse on a different computer to see if it works correctly. If it does, the issue might be related to your original system.

3. Update Mouse Drivers

• Go to Device Manager (Windows) or System Preferences (Mac), and check if there are any issues with the mouse driver (such as a yellow exclamation mark).

• Right-click the mouse under Mice and other pointing devices and select Update driver.

• For macOS, ensure that macOS is up to date, as it might contain drivers for external devices.

4. Check for Zoom-Specific Issues

• Test Zoom without the mouse: Try using Zoom with keyboard shortcuts (such as Ctrl + Alt + Shift + H for hiding the meeting controls) to see if the mouse disconnection still occurs.

• Zoom settings: Go to Settings in Zoom and check if there are any settings that could be interfering with your mouse, such as hardware acceleration (which might conflict with certain graphics or input devices).

• Try using Zoom’s web version: See if the problem persists in the web browser version of Zoom.

5. Check for System Updates

• Ensure that both your operating system and Zoom application are up to date. Sometimes, issues like this are resolved with updates or patches.

  • For Windows: Go to Settings > Update & Security > Windows Update.

  • For macOS: Go to Apple Menu > System Preferences > Software Update.

  • For Zoom: Open the Zoom app, click on your profile picture, and select Check for Updates.

6. Disable Power Saving Settings

• In Windows, Power Settings might disable USB devices to save power, which can cause intermittent disconnections.

  • Go to Control Panel > Power Options, and choose High performance or customize the power plan to prevent USB ports from being turned off.

  • Check in Device Manager (under Universal Serial Bus controllers) and ensure USB Root Hub has the option "Allow the computer to turn off this device to save power" unchecked.

7. Disable Conflicting Software

• Disable or uninstall any third-party software that might interfere with your mouse, such as mouse management tools, screen recording software, or virtual desktop software.

• Some software like Zoom, Teams, or other video conferencing tools could conflict with each other, causing input devices to malfunction.

8. Test in Safe Mode (Windows) or Safe Boot (Mac)

• Windows: Boot into Safe Mode to rule out any third-party software conflicts. Restart your PC and press F8 (or Shift + F8) to access Safe Mode.

• macOS: Start in Safe Boot mode by holding the Shift key while restarting your Mac.

9. Try a Different Mouse

• If possible, test with a different mouse to see if the issue persists. This will help you determine if the problem is hardware-related or if it’s specific to your original mouse.

10. Reinstall Zoom

• Sometimes a corrupted installation of Zoom can cause peripheral issues. Try uninstalling and then reinstalling Zoom.

  • On Windows, go to Control Panel > Programs > Uninstall a program.

  • On macOS, drag the Zoom app to the trash and reinstall from the official website.

11. Check for Background Processes

• Some background processes or applications (such as antivirus software) can interfere with your mouse. Try closing unnecessary programs or disabling your antivirus temporarily to check if the issue is resolved.

12. Consider Hardware Issues

• If the issue continues even after trying all the steps, the mouse itself or the USB port may be faulty. Test a different mouse or consider replacing the mouse.

Let us know if this helps or if you need further assistance.