Zoom Workplace v Version: 6.2.3 (2056) crashes and is unstable on Ubuntu Linux 24.04 LTS

[KathyReid]

I recently upgraded to Version: 6.2.3 (2056) Zoom Workplace (enterprise) and it is incredibly unstable under Ubuntu Linux 24.04 LTS, to the point where the application freezes within about 5 minutes of usage.

Tell me how to troubleshoot or what diagnostics are needed, I'm technical.

Zoom v Version: 6.2.3 (2056) is unusable on Ubuntu 24.04 LTS Linux.

[LinuxUser]

I am definitely having a similar issue of crashing since V6.2 on linux, it tends to happen after screenshare (classic white board) is toggled on an off after around 5-10 times during a meeting.
It happens on Manjaro and latest Linux Mint (completely different machines). I had to downgrade to V6.1  which works pretty well. I have contacted Zoom support but I they are completely clueless and assert that they cannot reproduce the error.

[KathyReid]

I agree we will have to troubleshoot this ourselves.

- I can't see a "zoom log" or equivalent in /var/log/ but assume Zoom *does* log somehow

- Looking at /var/log/syslog there are a few Zoom-related errors but they are all about reporting Zoom crashes to /var/crash

I'm not sure what else to check / tail / look at though if we don't know where Zoom logs to ....

[LinuxUser]

The zoom logs on my system (Manjaro LInux) are in 

/home/yourusername/.zoom/logs/

I believe this was a recent change to where logs are stored since version 6 of zoom.

[Chyyr]

I have a similar issue (Linux Mint 19.3). The application closes every 5-10 minutes  (v6.2 , e.g. 6.2.9, 6.2.11), usually when I use a pencil tool (but I am not sure if it's a necessary condition).

I downgraded to 5.17.5, now it seems to work fine. What was the cause of the bug, I don't understand.

[esraa-emad]

I have the same issue. It freezes in Ubuntu 22.04 when I try to share my screen. It does so several times before I can share my screen. It's frustrating!

[MGSR]

Welcome to the Zoom Community, @esraa-emad! Please try updating your graphics driver and Zoom app to the latest version. Please let us know if you need further assistance.