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Zoom Single App Mode

MarcusA72
Newcomer
Newcomer

‎2022-08-05 10:02 AM

We are using MobileIron to lock down iPads to use Zoom in a Single App Mode for a Sales. This facilitates sales where there is a non-sales center. The iPad is given to a guest where the guest logs in to the zoom meeting with the meeting ID and password/passcode. Once it is confirmed the guest can hear and see a Zoom link is sent in the meeting chat to connect the user to the Sales Rep's Zoom meeting.

 

According to users this worked up until 4 weeks ago but now the link sent in the chat no longer works. I have tested this. The link in the chat is not "clickable" while the iPad is locked down to use only Zoom as the single app. Once the iPad has been removed from the "lock-down"  the link to the Sales Rep's Zoom meeting is now clickable and the guest can start the meeting. It appears that the link worked on single app prior to Zoom version 5.11.2.

 

Is there a way to manage Zoom to allow a link sent in a chat to work when an iPad is locked down to only use Zoom?

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