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Zoom Mobile App (iPhone X) - Kicks me off the meeting when I move to another iPhone app

plow_2
Newcomer
Newcomer

When I'm using the zoom mobile app on my iPhone X, I call into the audio because I know that will keep me connected to the meeting when this problem I describe persists. I have a paid zoom account ($15/month). 


I'm on the zoom call, watching the content and I switch apps (to messages, to email, to search something while still on the zoom meeting on the zoom mobile app), I get kicked outta the zoom meeting. When I rotate back to the zoom meeting app, it automatically starts spinning, saying rejoining the meeting. If its a private meeting, the host has to re-admit me to the meeting.
I've already tried uninstalling the zoom app on my phone and re-installing. That didn't fix it. How else can I fix this?

1 REPLY 1

bdelossantos
Community Champion | Employee
Community Champion | Employee

Hello @plow_2,

 

We appreciate your time reporting this issue. Please raise a Support Ticket together with the Client Logs in order for our team to further investigate.

 

Please click "Accept Solution" if this information helped you.


"Challenges help us grow, try and learn new things, welcome constructive feedback, embrace uncertainty, and always assume the best intentions, especially with our teammates." - from a respected leader