cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

ZOOM does not work

boticariomagico
Explorer
Explorer

‎2022-04-21 11:32 AM

I have had ZOOM for a long time, I am a web developer and I connect with fiber optics at 400mb browsing speed (all the time). Still, when I was in a meeting on ZOOM everything was cut off and I never had access again. I've tried deleting, uninstalling and reinstalling, clearing cookies and still can't access the Zoom platform properly. I repeat that I have an internet connection and still the response from the platform is the same: "Cannot connect to zoom. Check your network connection." So what do I do to get back to normal?

Preview file
46 KB
0 Likes
1 REPLY 1

EddiePAEK
Community Champion | Employee
Community Champion | Employee

‎2022-04-24 04:56 AM

Hi @boticariomagico 

Try booting your computer in safe mode, then verify that while in safe mode if they can successfully sign in to Zoom then uninstall and install back Zoom, reboot to normal mode.

Cheers

0 Likes