Your app version needs to be 5.4.6 or higher to sign in. But 5.13.x is already the installed client

[esox23]

Hey guys, we are a Citrix XenApp published desktop environment (similar to the old school MS Terminal Serivces).  I have one user that receives the popup Your app version need to be 5.4.6 or higher to sign in.  I can login and on same XenApp host and my zoom doesn't give me this error.  I do have the following installed on the XenApp hosts, all hosts have the same image build using Citrix PVS services.

Zoom Clinet for VDI - 5.13.22610

Zoom Outlook Plugin - 5.13.5

Zoom Plugin for Citrix Receiver - 5.13.22610

So clearly our version is well above the 5.4.6.

I have tried renaming all zoom related content/folders in the users AppData directories in their profile.  Didn't help.

Any ideas?

[TrixyB · Accepted solution]

We had this with a user and it was due to an out of date VDI plug-in on the local laptop. HTH

[esox23]

Thank you TrixyB that was exactly what I was able to determine to be the issue.  Updated Local Zoom client software and all was working as it should again.