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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Wrong timezone and time range on the subscription period

MinhVi
Newcomer
Newcomer

‎2022-04-18 02:10 AM

My time zone is GMT +7, I purchased Zoom Meeting Pro for 1 month period in GMT +7, 9:13 AM, April 14, 2022.

Supposely, my service effective date would be on April 14, 2022, and next invoice date is May 14, 2022.

But in my Zoom billing and invoice, the Subscription Period is from April 13 to May 12.

Is there anything you can help me for the time period? Because I still have works need to be done by Zoom on May 13, 2022.

My invoice number is INV143067649.

Also, I already checked my profile's timezone, even reset it and search for help through email but still haven't had any helps.

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2 REPLIES 2

IP-Man
Community Champion | Employee
Community Champion | Employee

‎2022-04-18 05:03 AM

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support/account team can help you with the concern.

 

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!
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ZoomUser88
Newcomer
Newcomer
In response to IP-Man

‎2022-06-29 06:47 PM

I have similar problem in the past too. May I know Zoom billing is following which time zone when come to renewal?  Does it follow US time zone PT or ET?

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