Virtual background error

[Vedhik_321]

Hi, in the virtual background app I am unable to select the blur option its showing as "an error has occured". I tried even by uninstalling and reinstalling but didn't work. Tried logging out and logging again but didn't solved the problem. Can anyone help me to solve this problem.

[Peter_Uy]

Hello Vedhik_321,

Have you explored the Using blurred background article? 

Using blurred background

Overview

When a custom virtual background is unavailable or not suiting your needs, but you still want to maintain some privacy with regards to your surroundings, the blur background option can be a great alternative. This option simply blurs the background of your video, obscuring exactly who or what is behind you. It's great for hiding a cluttered dorm room, taking a meeting in a coffee shop, or just keeping things professional. 

This article contains: 

• Enabling Virtual Background
• Using Blur Background 

Prerequisites

• Zoom desktop client: 
  • Windows: 5.5.0 (12454.0131) or higher
  • macOS: 5.5.0 (12467.0131) or higher
• Zoom mobile app: 
  • Android version: 5.6.6 (2076) or higher
  • iOS version: 5.6.6 (423) or higher
• Meet the system requirements for Virtual Background
  • Desktop clients must meet the requirements in the "Images only without a green screen" sections
  • Mobile apps must meet the device requirements for Android and iOS.

Enabling Blur Background

The Blur option is just a variant of the virtual background options, and is directly controlled by the Virtual Background setting. Please refer to the Enabling Virtual Background section of the Virtual Background support article. 

[SIRANJIB]

Erro virtual background

[jamesmarry]

Ensure you have the latest version of the app installed. Outdated versions might have bugs causing this issue. Confirm your device meets the app's system requirements for using the blur background.This might remove corrupted data interfering with the blur function. Go to Settings > Apps & notifications > See all apps > [Virtual Background App] > Storage & cache > Clear cache and Clear storage.