cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Virtual Backgrounds not working on a new M1 Mac Studio

henrus
Newcomer
Newcomer

I have a new M1-based Mac Studio running macOS Monterey version 12.3.1, running Zoom version 5.10.1 (5839) which I just downloaded and installed again. When I go to Virtual Backgrounds, only the standard backgrounds appear and if I try to add a custom one, it doesn't get added. I went to Settings on Zoom in my web browser and double-checked that the Virtual Backgrounds feature is enabled (it was). Nothing changed in my setup other than upgrading my M1 Mac Mini to a Mac Studio (transferred all files from the Mini). Any other ideas?

1 REPLY 1

jm8
Newcomer
Newcomer

I have same issue with the Linux version 5.10.4.2845 on Ubuntu 20.04. If I downgrade to 5.9.1.1380 it works again.