cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Virtual Background Freezing when selected on Mac running OS 12.6

Suscogal
Newcomer
Newcomer

Had to replace my HD in my iMac and now Zoom backgrounds won't work. Running OS 12.6.5 Montery on a 4GHz quad-core Intel Core i7 iMac. Every time I try to select a background, Zoom freezes. Can't use my custom backgrounds, can't blur, etc. Camera works fine in Google Meet and FaceTime. I've uninstalled Zoom several times and have the latest version. I also get the 'background not loading' error message and have to cancel loading a background. Is there a fix for this please? It was working just a few months ago.

0 REPLIES 0