Video settings issues

[victoria_amador]

I have an open tickets for days now, i have the pro version and i dont have the option to pick HD on my video setting....there are 2 black side bars on my videos that look very unprofessional, i need to figure out how to remove those from the videos...someone help please.

In the image below you see 2 black sides sometimes it appears horizontal sometimes vertical - i dont know whats going on.  Please help.  So the videos arent coming out 16:9 

Thank you!

Victoria

[Jameswalter]

Make sure that all other programs that utilize the camera are not using the camera or are closed. 
Restart your computer.
Uninstall the Zoom client and reinstall the latest version from our Download Center.
Visit your device's support and downloads page to update the camera driver.