Video recording issue

[paulvk108]

Hi there, please help. In the first 6 minutes of my Zoom recording there is no video. Only audio. After 6 minutes its okay again without having done anything. What is the cause?

[IP-Man]

@paulvk108 

For occasional issues like that, more often than not, it is due to network glitches .

If you are frequently having issues like that, then I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new.

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I have assisted in converting your inquiry into a support ticket. Please watch out for a follow up email with information on your case.