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Video recording issue

paulvk108
Newcomer
Newcomer

‎2022-03-24 04:32 AM

Hi there, please help. In the first 6 minutes of my Zoom recording there is no video. Only audio. After 6 minutes its okay again without having done anything. What is the cause?

1 REPLY 1

IP-Man
Community Champion | Employee
Community Champion | Employee

‎2022-03-24 09:33 AM

@paulvk108 

For occasional issues like that, more often than not, it is due to network glitches .

 

If you are frequently having issues like that, then I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new.

 

 

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I have assisted in converting your inquiry into a support ticket. Please watch out for a follow up email with information on your case.

Cheers!
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