cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Video is streaking patterned rectangular shadows the length of the screen across

hxb5te
Newcomer
Newcomer

Hi Zoom Community!

 

Appreciate your help here. I just downloaded zoom to my Windows 11 MSI (Gaming Laptop). I have the latest version of Zoom 6.0.4. The issue is there is a constant streak of off-color shadowy even sizedc rectangles that stretch across the entire screen. I don't think it's a lighting issue as I've blocked all outside lightsources and wherever I place my laptop it never stops. I believe it's an internal issue. I tried disabling antivirus but that did not work. Does anyone have any recommendations on this?

 

Thank you very much!

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

First of all this has nothing to do with Zoom. Without having any imagery of the screen I can only say that most likely this has to do with the internal flex cable between the motherboard and the display being damaged. Suggest getting a repair shop to take a look at the laptop.