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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

User in China always get 13215 error

apple123
Newcomer
Newcomer

‎2023-11-09 05:14 AM

I upgrade my zoom account to Zoom one PRO on Nov 3,2023. But all my team member in China can not join my meeting. We always got 13215 error.

 

 

Any solution for it?

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3 REPLIES 3

AriaGreen
Newcomer
Newcomer

‎2023-11-14 02:03 AM

I have the same issue. Did yours get solved?

0 Likes

Ken-Z
Explorer
Explorer

‎2023-11-20 06:33 AM

ZOOM has implemented certain restrictions for participants from China. If they are free users, they will receive an error code 13215 and will be unable to join the meeting unless they upgrade to paid account. Meanwhile free users from other regions do not have such limitations. This is a discriminatory regulation！

 

And such regulation was not communicated to the users before they made a payment to purchase the service.  

0 Likes

lee907
Newcomer
Newcomer

‎2023-12-15 09:59 PM

如何提交 退款？

0 Likes