cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

User continually having to reinstall Zoom client every time they start a meeting

jeff_scroggs
Newcomer
Newcomer

Can someone please help? Every time one of my users has to start a Zoom meeting, whether hosting it or joining someone else's meeting, it forces them to redownload and reinstall the Zoom client. Running on a Windows machine using Google Chrome. As an online teacher, they are constantly going in and out of meetings, so this is eating up a good deal of their time. I've had them completely uninstall and reinstall without success. Multiple reboots of their computer haven't helped either. Does anyone know why this would happen and a way to make it stop happening? Any help at all is greatly appreciated. Haven't been able to find any articles or troubleshooting tips on this particular issue any where.

3 REPLIES 3

It kind of sounds like somebody applied a security product on the computer that ensures and protects the baseline installation and configuration. Meaning it allows the installation of a software product during the current Windows session, but then either per a clock or shutdown/logoff it rolls the system back to the baseline.

 

This could be tested by having the individual install a different software product such as a simple text editing program and video player, then logoff/shutdown, restart/login and see if the software program is still there or not.

 

Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


I have the same problem, need to re-install the Zoom client each time to join a meeting. When joining a meeting, a dialog box pops up to ask to open the Zoom client, but nothing happens. I would then click on the download link to install the client and then the Zoom client would open up to join the meeting.

 

As I have several Zoom meetings to join per day, I have to do this each time. So it's not a security feature that removes the client after a shutdown.

I fixed the problem by uninstalling the Zoom client from the Control Panel and then reinstalling. That fixed this problem.