Urgent Request: Unblocking Internet Service Provid...

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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Hello, we are an ISP in Peru. We are experiencing difficulties with some of our customers not being able to access their Zoom services, and we have identified that our IP addresses 209.45.90.173 and 209.45.90.174 appear to be blocked on their platform.

We understand that security and data protection policies are essential to guarantee optimal service for all users. However, we want to highlight that any anomalous or unwanted activity coming from our IP addresses does not reflect the general behavior of our customers. We are working hard to ensure our network is secure and reliable.

Since many of our clients depend on Zoom for their daily activities, whether work meetings, webinars, online classes, among others; It is of utmost importance for us to resolve this issue as soon as possible.

Due to the above, we urgently request the review and, if possible, the unblocking of the mentioned IP addresses. Since we have more than 500 subscribers requesting access, we are willing to collaborate in any verification or clarification process that is required to resolve this situation.

We thank you in advance for your quick response and understanding. We hope to be able to resolve this situation for the benefit of our mutual clients.

Sincerely,

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