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mydog07
Newcomer
Newcomer

‎2022-12-12 10:28 AM

Everytime I try to log into Zoom it starts to update and freezes about 1/10th of the way.  It then does not allow me to use the App at all on my laptop.  Any solution?  Thank you!

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-12-13 05:23 AM

Hi, @mydog07,

 

Without more information to go on, my first recommendation is to look for the "CleanZoom" app discussion in this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

 

Once you've done the CleanZoom complete uninstall, try re-installing Zoom.  If that still doesn't work, I'd then recommend sending in a Support Ticket:

Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new 

 

I hate the recommendation to "just uninstall and re-install"... but in this case, I think it's your best bet - but not a guaranteed win.  😥


Ray -- check out the GoodClix website or the Z-SPAN website.
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