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Updates on a Mac

annamarie
Newcomer
Newcomer

I use an Apple Mac. Whenever (like today) a new Zoom update is automatically download to my Mac, I lose a lot of Zoom settings. Like pictures for virtual backgrounds. I lose the standard pictures provided by Zoom and my personal pictures. For my pictures, I have to download them again after each update. For the Zoom pictures, I need to shut down my computer then the Zoom pictures are reloaded. I also will at times lose some settings on my Nexigo 950P camera, external mic. Are there any settings in Zoom that I'm missing that will keep my background pictures and other settings?

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