cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Unstable Internet Connection - Wired Connection Fast Internet

BITS
Newcomer
Newcomer

I'm getting lag every 2-3 minutes for about 15-20 seconds.

 

I'm on a Desktop PC which is powerful.

I'm not on Wifi, I'm directly attached to the network.

Speedtests are all super fast (gigabit ethernet, fast upload and download, latency is low teens)

I use the desktop app not through the browser.

 

All other services seem fast - Teams, Gotomeeting, VoIP phone, Discord all work no problems.

 

I'd like to try some more advanced troubleshooting (I own an IT Services business)

Are there any servers I could tracert to and test the connection over several minutes for packet loss along the route?

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Have you discovered the Zoom Settings “Statistics” tab?  There’s a lot of good information on there. 

Check out this Zoom Support article for more information:

https://support.zoom.us/hc/en-us/articles/202920719-Accessing-meeting-and-phone-statistics 

Also monitor Task Manager and Resource Manager to see if there is some blocking service or system process. 


Ray -- check out the GoodClix website.