Unable to share sound from audio files when sharing a power point presentation

[Illyarrie]

My Zoom version is 6.1.6 (43767), used on a windows desktop 64-bit operating system, x64-based processor, Intel(R) Core (TM) i5-7400 CPU @ 3.00GHz 3.00 GHz.

I use the desktop app : Zoom Workplace

Everything worked fine until I was forced to update my Zoom desktop app to 6.1.6. 10 days ago.

The problem is:

While sharing a power point presentation (slide show) with students, if I play an audio file inserted in that presentation, the students can’t hear a thing.

I can hear the audio document although the volume appears down.

Students can still hear me talk and I can hear them.

The situation is the same on one screen or extended screen.

Surprisingly, a small number of ppt presentation work fine but the majority don’t.

I use the same software (MS ppt) and the audio files are all mp3 format.

So, I can’t understand why that is happening (sound being shared in some ppt documents and not in others)

Again, this issue only started recently with the Zoom version v6.1.6.

Yes, I am sharing the sound correctly, so 2 of the links below provided as support are of little help to me.

Anyone else with similar pb who was able to find a successful fix ?

Thanks for sharing.

Here are the links already suggested.

 https://support.zoom.com/hc?id=zm_kb&sysparm_article=KB0065146

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057913 and https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063608

[MartinNgo]

I'm also facing the same problem. And my zoom version is 6.2.11. For old mp3 files (created like 2-3 years ago), it seems ok. But the latest mp3 files suddenly stop working.

At first I thought it was the bit rate of the MP3. But even when I convert to WAV or reduce the bit rate, it still doesn't work.

[Illyarrie]

Yes, that remains a problem for my online tuition; I will have to change to another program when my subscription with Zoom expires.

[MGSR]

Hello @Illyarrie,

I'm sorry for the late response and inconvenience. 

When sharing slides or a PowerPoint presentation, kindly double-check if the share sound is toggled.

Please let us know if this helps or if you need further assistance.

[Illyarrie]

Thanks Yes, the "share sound" box is ticked. I've had numerous exchanges with the support dept of Zoom few months back. They are not interested in fixing the pb. OK; I am not interested in renewing my subscription for a product which is now inferior to what it used to be with a much much higher price tag.