Unable to convert recording

[CADRE]

Hi. I could not convert my recording. After I ended the meeting, the recording did not convert. Instead it got saved in my folder as "double_click_to_convert_01. Even after double clicking on this, the zoom recording is not converting. Please help......

Thanks

[ZoomTestKitchen]

Here is a good article from Zoom that should help you resolve this conversion issue that you're experiencing.

https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues

If you are not successful after following the guidance in this article, write me back. I have one other method that we can try. There's a very good chance the article will get you fixed-up.

If you have further questions, please reply, we're happy to help.
If you find this information helpful, please click on "Accept as Solution".

[keeney]

Hi ZoomTestKitchen, I have tried all of the suggestions in your link but I still can't get the recording files to convert. I really need these recordings. Please help!

Thank You!

Scott Keeney

[keeney]

Never mind, I fixed it by moving the unconverted files from the generated default folder to the Documents/Zoom folder. Double-clicked the files and they converted as expected.